EnKash PPI– FAQs

Last Updated On: 25th August 2025

1. What is a Prepaid Payment Instrument (PPI)?

A PPI is a method that facilitates the purchase of goods and services, including financial services, remittance facilities, etc., against the value stored on such instruments.

2. Is EnKash authorized to operate as a PPI issuer?

Yes, EnKash, operated by Nehat Tech Solutions Private Limited, is authorized by the Reserve Bank of India (RBI) as a PPI issuer.

3. What types of PPIs does EnKash offer?

EnKash offers non closed system PPIs such as wallets and cards that can be used across multiple merchants and platforms.

4. What is meant by interoperability in the context of PPI?

Interoperability refers to the ability of PPI instruments to be used across different payment systems and networks,ensuring seamless transactions for users

5. Are KYC norms applicable to EnKash PPI users?

Yes, EnKash follows RBI's Know Your Customer (KYC) guidelines for onboarding and maintaining customer accounts.

6. How does EnKash ensure customer data security?

EnKash complies with RBI mandated security frameworks, including PCI DSS& SOC2 compliance norms and thorough data encryption is implemented followed by regular security assessmentsto ensure data protection.

7. What are the limits on PPI balances and transactions?

As per RBI guidelines, Full KYC PPIs can hold balances up to ₹2,00,000 and have no transaction limit, while minimum detail PPIs have lower limits.

8. What happens if there is an unauthorised transaction?

Customers must report to EnKash support team for any unauthorized transactions immediately. EnKash will investigate and, as per RBI rules, may offer a refund if the issue is validated.